Refund and Cancellation Policy

1One-time payments and autopay

You choose how to pay. A one-time payment covers a fixed period (one month or one year) and never charges you again: when it ends, your account goes back to the free plan, and all your progress stays.

With autopay (UPI Autopay or a card mandate), your plan renews at the same price every month or year until you turn it off. You get a reminder before every charge.

2Turning off autopay

Turn it off anytime in Profile → Autopay, in one tap. You won't be charged again, and your plan stays on until the end of the period you've paid for. You can also cancel the mandate in your UPI app or with your bank.

3Refunds for plans

Payments for Plintrix Pro and Pro Career aren't refunded for a change of mind. We refund a plan payment only for a genuine problem, if you write to us within 7 days of the payment: for example, you were charged by mistake, an autopay renewal went through that you meant to stop and you haven't used the plan since, or a problem on our side stopped you using what you paid for.

We review every request and may ask you a few questions about what happened before deciding. After 7 days, payments aren't refundable, except where the law requires it or where we close your account for reasons that aren't a breach of our Terms (in which case we refund the unused part).

4Gem packs are final

Gems are a virtual item used inside Plintrix (for heart refills, streak freezes and streak repairs). Gem purchases are final and are not refunded, whether or not the gems have been spent. Gems have no cash value and can't be transferred. The only exception is a payment problem: if you were charged but the gems didn't arrive, or you were charged twice, we'll add the gems or refund the duplicate.

5Failed or duplicate payments

If money left your account but your plan or gems didn't arrive, or you were charged twice, it's usually fixed automatically within a few minutes. If not, Razorpay returns failed payments to your original payment method, typically within 5 to 7 working days. Write to us with your payment ID and we'll chase it for you.

6How to ask for a refund

Email support@avenoric.tech from your account's email address with your Razorpay payment ID (it's in Razorpay's receipt email) and tell us what went wrong. Approved refunds go back to your original payment method, usually within 5 to 7 working days of approval.